Shipping & Returns
SHIPPING POLICY
Shipping Information
Free UK Shipping on All Orders 🎉
All orders are shipped directly from our trusted suppliers worldwide.
Delivery Time: 10 to 20 working days
Tracking: You will receive a tracking number by email once your order has been dispatched.
Please note: Delivery times may vary due to customs and postal services.
Returns & Refunds
Your satisfaction is our priority.
14-Day Return Policy
If you’re not completely happy with your purchase, you can contact us within 14 days of delivery for a return or refund.
RETURN & EXCHANGE POLICY
How to Return:
Email us at mentebrilhantesna@hotmail.com with your order number
We’ll guide you through the return process with our supplier
Once the item is received by the supplier, we’ll issue a full refund
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 7 days. We’ll arrange a free replacement or full refund.
Please Note: As items are shipped directly from our supplier, returns may need to be sent to our international warehouse. Return shipping costs may apply.
Order Cancellations
You can cancel your order within 24 hours of placing it. After that, we cannot guarantee cancellation as your order may have already been processed.