Store Policy
CUSTOMER CARE
We’re here for you! If you have any questions about your order, sizing, or products, please email us at mentebrilhantesna@hotmail.com
We aim to respond to all enquiries within 24 hours, Monday to Friday.
PRIVACY & SAFETY
Order Cancellations
Orders can be cancelled within 24 hours of placement. After this time, we cannot guarantee cancellation.
Privacy & Security
We respect your privacy. Your personal and payment information is encrypted and secure with Stripe. We never store your card details. For full details, please see our Privacy Policy.
Thank you for shopping with Children Mailsan!
SHIPPING POLICY
Free Shipping on all UK orders.
Orders are processed within 1-2 working days and shipped directly from our suppliers.
Estimated Delivery: 10 to 20 working days.
You will receive a tracking number once your order ships.
Returns & Refunds
We offer a 14-day return policy from the date of delivery.
To be eligible for a return, your item must be unused and in the same condition you received it.
To start a return, email us at mentebrilhantesna@hotmail.com with your order number.
Once approved, we’ll guide you through the return process. Refunds will be issued back to your original payment method within 5-10 working days.
PAYMENT METHODS
We accept all major credit and debit cards via our secure payment provider, Stripe.
We also accept Apple Pay, Google Pay, and PayPal.
All payments are processed securely. We do not store your card details.